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Sam's Club Complaint - sams club tire_ poor workmanship, sent car out with loose lugs. highway tire loose. - tire insallation
Sam's Club Complaint

Sam's Club Complaint

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sams club tire_ poor workmanship, sent car out with loose lugs. highway tire loose. - tire insallation


Just spent an entire day trying to get sams to to attend to a safety issue; still no luck. I bought tires from sams for my son's car (new driver). I'm a new sam's club member and although ive always bought tires and had my tires serviced at sears and have been very happy with their service, I couldn't resist a cheaper tire price. We bought two tires sams online, and we needed a rim we had to buy elsewhere. By the time the tires came into sams, my sons one tire was so flat we couldn't drive his car in. We called and talked to someone at sams auto desk, we agreed that we'd bring our rim in, they'd put one tire on it, we'd go home, put it on the car, drive back in for the second tire to be put on and for the first tire to be looked at to ensure it was installed properly by my son. We paid $15 for tire for the installation so they should do that anyway. One week later my son is driving on highway, his tire is shaking.. He pulls over,, all the lugs are loose, one is missing and his new center hub cap piece is gone. We call sams next morning.. first they don't have a record of us,, then they have us down as a pickup, no install, then something else, confusion, disorganization etc. Finally they tell him they have to look at video and will call back. He waist all day, no call, I get home from work and call sams 10 minutes to closing. no video has been looked at. They have to look to see if they did everything properly..I say obviously they lugs on one tire weren't tightened. and they tell me that is "my opinion". Really, if this was sears they would have said come in, they would have fit us in to tighten them, it is a safety issue and pretty serious in MHO. Sams told me there were important issues ahead of us all day. Well I learned my lesson. I miss Sears. I don't think anyone at sams really could care less and I'm guessing they're goiing to call tomorrow, if they call, and say their video shows they did everything right.. HOw much you wanna bet?


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